• Any problem must be reported within 7 days of the order date.

• The customer bears the shipping costs.
• If a shipment is returned due to a defect, it is sent to the manufacturer, and only if they acknowledge the manufacturing defect can the customer receive another product.
•  Its arrival at the company, with a discount for shipping and customs fees.
• The product will be replaced by the company, within a period of time ranging from 3 to 5 working days.
• In the event of damage to the products by the shipping company, the refund will be for the price of the product at the time of purchase only, and in the same payment method. Silky Cosmetics has the right to compensate the customer with a purchase coupon from the online store with the same value as the damaged product.
• If the customer wishes to cancel the order before preparation and shipping, he can do so without incurring shipping costs.
•  If the customer cancels part of the shipment after it has been prepared and delivered to the shipping company, the shipping costs and any other shipping-related expenses will be deducted from the order value, and the customer will receive a cash refund for the remaining order value only upon the actual receipt of the returned order by the shipping company, based on the order status on the company's system, not on the shipping company's system, and tracking the order status.
• Please contact us if you encounter any problems via email at support@silkycosmetics.co